Privacy policy

Last updated: January 2026

CoverBench is a business-to-business software platform designed for insurance agencies and brokers. This Privacy Policy explains how information is handled when authorized users access and use the CoverBench platform.

Information We Collect

CoverBench collects limited information necessary to operate the platform, including:

• User Information: Name, business email, role, and company details associated with agency accounts.
• Platform Usage Data: Login activity, IP address, browser information, and usage logs.
• Operational Data: Data entered or connected by agencies for managing accounts, policies, and workflows.
• Support Communications: Information shared during support or service interactions.

How Information Is Used

Information is used solely to:

• Provide and operate the CoverBench platform.
• Authenticate users and manage access.
• Maintain system security and audit trails.
• Improve platform reliability and performance.
• Provide customer support and service communications.
• Comply with legal and regulatory obligations.

Data Sharing

CoverBench does not sell personal data.

Information may be shared only:

• With infrastructure and service providers supporting platform operations under confidentiality obligations.
• When required by law or legal process.
• As part of a corporate transaction such as a merger or acquisition.

Data Security

Reasonable administrative, technical, and organizational safeguards are used to protect data stored within the platform. Access is limited to authorized users and personnel.

Data Retention

Data is retained for as long as an agency account remains active or as required for legal, compliance, or audit purposes.

Cookies and Analytics

CoverBench may use essential cookies and standard analytics to support platform functionality and monitor system performance.

Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page.

Contact

For questions regarding data handling or privacy practices:

Email: sales@coverbench.com